Terms & Conditions

The following terms and conditions apply to all purchases and transactions processed by this website, over the telephone or in-store. Please read carefully and print a copy for reference. Details of how to place and pay for your order online are available here.

All prices are shown in £ sterling and include VAT but exclude any delivery charges.
We reserve the right to change advertised prices at any time. Please note that prices change regularly.
We reserve the right to cancel any order for an item found to be priced incorrectly.

We accept payment by debit or credit card, bank transfer, cheque (goods/services supplied only on receipt of cleared funds), Paypal and SagePay (online orders only).

All products displayed on the website are subject to availability and may be changed at any time. If your order cannot be fulfilled you may be offered an alternative product or given a full refund.

See our delivery page for more information & terms.


If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 30 days of receiving your order.

For unwanted items purchased please return to us within 30 days of purchase

If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a credit note to the value of the current selling price.

If you return the item to us by any other method, we’ll refund the person who originally placed and paid for the order. This includes items you've purchased during Clearance and Price Match sales.

If you return your order to our shop we’ll process your refund immediately. It can take up to 5 days for the bank to transfer the funds to you. For all other returns routes, it can take up to 14 days from your returning the item(s) to receiving your refund.

For online orders, please ring 01263 735326 to arrange collection for return to us to Unit 6 Shepheards Close, Dunkirk, Aylsham, Norfolk, NR11 6SZ

If you have a faulty electrical item, please call our Service Team 01263 735326 or the store from 9am - 9pm weekdays and Saturdays. Out of hours contact is available on 07771 913563.

Please see our installation page for more details.

All complaints are treated seriously and should be made in writing to our head office. You can find our address on our contact us page.

Your Statutory Rights
None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.

Use of Website
By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern J B Postle’s relationship with you in relation to this website.

The term “J B Postle” or “us” or “we” refers to the owner of the website whose registered office is 32 Market Place, Aylsham, Norfolk, NR11 6EN. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.