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 Delivery Services at J B Postle - Norfolk          Updated 5th July 2020

The COVID-19 global crisis is affecting us all but we have been serving our community since 1923 and hope to continue doing so.

                              Brilliant news is that our stores have now re-opened and we are still online and on the phone

                              Monday to Saturday with revised opening times

                                                  9.30am to 1pm and

                                                  1.30pm to 5pm

Our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers and help them with their electrical products, spares and repairs.

Our team and our customers should follow government guidelines and self-isolate themselves if experiencing symptoms of COVID-19. Please visit NHS 111 for more information.

However we also offer:-

"No Contact Click and Collect" of any item from our Aylsham warehouse (NR11 6SZ)

OR

"No contact Delivery" of any item to your door if that is what you prefer.

Please make your purchase in store , online or over the phone and if you cant find what you are looking for on our

site then just ring and ask if we can supply it. 

       Please contact your local store telephone number for more details 

       Aylsham Tel 01263 733145

      Cromer/Sheringham Tel 01263 823220

      North Walsham Tel 01692 406398

Hopefully we can all find a way to deal with this situation and to adapt but for that to happen we all need to adhere to the government's guidelines as much as possible.

Our focus during this time of adjustment is to continue to serve you safely and to the best of our ability.

From Jon and Nicola and all the team at J B Postle

 Q & A on the Coronavirus and your order  

FREE delivery is available in Norfolk (All NR and PE31,32,35,36,37 Postcodes) only.

Please check with us as this area may be amended on a case by case basis.

Please consider our team if the delivery is above ground floor or you are aware of any issues for access such as steps, unsuitable surfaces and parking restrictions and discuss this when your booking is confirmed.

Unfortunately at the moment, we will be unable to deliver if you are out of this area unless your order is less than 20kg and only if a courier service is available for us to use. 

Again please call our delivery team on 01263 889116  or email us at sales@jbpostle.com or use the webchat to discuss any delivery questions and we will get back to you as soon as possible.

Please make your purchase in store, online or over the phone and you can arrange with us to Click and Collect from us either to be arranged from one of our stores or from our warehouse NR11 6SZ (near Ben Burgess and Screwfix in Aylsham)

Are you still offering Installation Services?

If we have made special arrangements with you and you adhere to our "social distancing" approach of you remaining a minimum 2 metres from the delivery or installation team. We would ask that you remain in another adjacent room whilst we install and a minimum 2 metres distance is expected. 

Prior to install we ask that you sanitize down the whole area around your existing product if you require us to take it away and we will also do this again upon arrival at your home . We will use sanitizer wipes or cleaning spray to clean any areas we have been in contact with and the team will be wearing disposable gloves which will be sanitized or disposed of after each delivery so as not to contaminate.

We will take a photo to prove the installation has been completed.

By following all Government advice we can make sure we can continue to serve our customers and protect our people.

Therefore, if you or anyone in your household are self-isolating or have symptoms of COVID-19 we will not be able to enter your house to carry out any installation services and will have to leave your product on your doorstep.

Of course if this is the case, but you would rather we install the item, you can rebook the delivery for a later date.

Will you bring the product into my home?

Yes but only if you have no other way of doing so and only on a verbal confirmation agreed prior to delivery and whilst adhering to the government guidelines. You will need to vacate the room. 

Due to the current situation around Coronavirus we are adapting the service we normally provide. Therefore, if you or anyone in your household have come back from abroad in the last 14 days or self-isolating we won't be able to enter your house to deliver and will have to leave it on your doorstep.

Of course if this is the case, you can rebook the delivery for a later date.

What precautions are your delivery drivers taking to ensure I don't get Coronavirus?

Our drivers have been issued with disinfectant to keep their vans clean and virus free and also to disinfect the area they will be working in and ask you to do the same prior to our visit.

Drivers will also be wearing disposable gloves or sanatising their hands prior to delivery and have masks if required and carry hand sanitizer and disinfectant aboard their vans.

We just ask that you practice 2 metre social distancing and remove your self into another room or outside whilst we are delivering.

Can your driver refuse to come into my house and install my product?

Keeping our team and customers healthy and safe is our top priority so there may be an occasion where a driver does not feel comfortable entering your home.

If this does occur you can agree to a doorstep delivery or re-book the delivery through our customer service team Tel 01263 889116.

What happens if I book a delivery and start to feel unwell or I'm told to self-isolate?

You should rebook your delivery by contacting us on 01263 889116 and talk to one of our team in the warehouse .

You might decide to re-arrange your delivery or we can deliver to your doorstep, but we won't be able to offer the full range of services, including installation. See below if you are self-isolating.

I'm not self-isolating but I'm feeling a bit unwell - can I still order from you?

We are sorry to hear that you are feeling unwell.

We can still deliver but we will need to take a number of precautions as if you are self-isolating, please see below. However you might want to think about arranging your delivery for a few weeks' time when you are feeling better.

I'm self-isolating - will you still deliver?

We are sorry to hear you have had to self-isolate. We can still deliver but we will need to take a number of precautions.

We won't be able to enter your home so unfortunately we won't be able to undertake any installation work.

We will have to perform a doorstep delivery.

You will not have to sign for delivery, instead we will take pictures of your delivery on the doorstep, helping to reduce any unnecessary contact.

You might want to think about arranging your delivery for a few weeks' time when you are out of self-isolation (we recommend 2 weeks) when we can give you our excellent customer service.

If you can keep us updated then we would certainly appreciate your call on Tel 01263 889116

Do you deliver free across the UK?

Whilst we do normally deliver nationally, we are having to restrict this service to all NR postcodes and PE 31,32,35,36, and 37 ONLY due to stock availability unless the product is less than 20kg and if a courier is available. We would need to assess this on a day to day basis.

Please call us on Tel 01263 889116 to ensure we can service your postocde prior to ordering.

Upon delivery we will stand 2 metres away from the front door and practice "social distancing". Customers will not be asked to sign the ePOD device or any paper document but we will need to take a name and we will take a photo proof of delivery to confirm we have delivered the item. Where this is refused we unfortunately will not be able to leave the delivery and it will need to either be cancelled or re-booked.

I want to exchange my product - will the coronavirus affect this?

Unless you are self-isolating and as long as the item is unused, we can collect when the circumstances are right for both you and our team and this can be arranged by ringing us on Tel 01263 889116 or return to your nearest store.

Can I cancel my product now it's already in my home?

We can collect from you dependent on our current COVID-19 delivery and collection terms and our standard returns policy .

Please contact us on Tel 01263 889116 to discuss.

Installation, disposal of goods and other services we can offer you at J B Postle 

*Total cart price includes VAT and any applicable discount

 LAUNDRY
  Collection Installation
Freestanding Washing Machine £15 £25
Freestanding Tumble Dryer £15 £15
Integrated Washing Machine £15 £80
Integrated Tumble Dryer £15 £80
Spin Dryer £15 £15

  

 DISHWASHER
  Collection Installation
Freestanding Dishwasher £15 £25
Semi or fully integrated Dishwasher £15 £80

 

 REFRIGERATION
  Collection Installation Door Reversal
Freestanding Refrigeration £20 £15

1 door  = £30

2 door =

£40

Built-in Refrigeration £20 £80 £30
American style Refrigeration
(non plumbed)
£60 £45 x
American style Refrigeration (Ice/water - plumbed to existing water outlet within 1 metre) £60 £70 x

 

 COOKING
  Collection Installation
Freestanding Electric Cooker £15 £60
Freestanding Gas Cooker £15 £110
Freestanding Dual Fuel Cooker £15 £155
Integrated Electric Oven Single  £15 £45
Integrated Electric Oven Double £15 £80
Integrated Gas Oven Single or Double £15 £135
Cooker Hood price from site visit required £15 £125+
Hob Electric £15 £80
Hob Gas (to existing Gas Safe) £15 £110

Terms and Conditions Apply.