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 Delivery Services at J B Postle - Norfolk          Updated 25th March 2020

Due to the current restrictions the government has asked all the population to adhere too, Jon and I here at J B Postle have decided to close all our retail stores on the 23rd March 2020 until further notice. We appreciate that you may still need help with electrical appliances that break down over the next few weeks and, as such, we will be having a skeleton staff available via telephone or through our webchat service on our website. They will be able to advise and discuss with you the products we have available and will endeavour to help you decide which product will suit you best.

These are unprecedented times but as a member of your local community we feel the need to do as much as possible to halt the spread of this virus and make sure our vulnerable customers are kept as safe as possible.

We are still delivering, whilst we can do so, and would hope the government would see us as a vital service to help keep the population at home as much as possible. We all need to cook meals, store food, and wash our clothes, as well as having a TV to keep us entertained whilst staying at home.

If you need a new product installed, we will discuss this with you on an individual basis and advise on our new protocols adhering to government guidelines, to see if we can do this, especially as you may not have people around you who can help

Please contact your local store telephone number for more details on how we can facilitate this.

When we drop off we will unpack and dispose of the product packaging if you wish us to do so.

Hopefully the government will successfully deal with this crisis and we can start to get back to a normal way of life as soon as possible but for that to happen we all need to adhere to the government's requests as much as possible.

From Jon and Nicola and all the team at J B Postle

 Q & A on the Coronavirus and your order  

We will supply electrical appliances to your doorstep (our installation service has been currently suspended unless arranged as above)

FREE delivery is available in Norfolk (All NR and PE31,32,35,36,37 Postcodes) only. Please check with us as this area may be amended on a case by case basis.

Please ask us to quote if the delivery is above ground floor or you are aware of any issues for access such as steps, unsuitable surfaces and parking restrictions.

Unfortunately at the moment, we will be unable to deliver if you are out of this area unless your order is less than 20kg and only if a courier service is available for us to use. 

Again please call our delivery team on 01263 889116  or email us at sales@jbpostle.com or use the webchat to discuss any delivery questions and we will get back to you as soon as possible.

***Our Click and Collect is currently unavailable***

Please make your purchase online or over the phone and we will deliver to your doorstep

A message to our customers

The COVID-19 global crisis is affecting us all. Our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers and help them with their electrical products, spares and repairs.

Our team and our customers should follow government guidelines and self-isolate themselves if experiencing symptoms of COVID-19. Please visit NHS 111 for more information.

We recommend you take a look at our website however if you cannot find what you are looking for please do not hesitate to ask us via the telephone or on the chat room.This way you can browse safely on your own device, speak to someone or place your order and await your email notification regarding your doorstep delivery.

Home Deliveries: We deliver free of charge locally. Deliveries will be completed, but we cannot currently guarantee our same or next day delivery service but will keep you updated.

In order to keep you updated with your delivery progress, please ensure we have your mobile number when placing an order so you can be updated by SMS or by email.

Do you deliver free across the UK?

Whilst we do normally deliver nationally, we are having to restrict this service to all NR postcodes and PE 31,32,35,36, and 37 ONLY due to stock availability unless the product is less than 20kg and if a courier is available. We would need to assess this on a day to day basis.

Please call us on Tel 01263 889116 to ensure we can service your postocde prior to ordering.

We will ask you if you are "self-isolating"or whether you have recently returned from a visit abroad. If you answer "Yes" to either of these questions we will deliver to your doorstep only. If you require that we remove your old product then we would expect this to be left on the doorstep ready for our team to collect.

Upon delivery we will stand 2 metres away from the front door and practice "social distancing". Customers will not be asked to sign the ePOD device or any paper document but we will need to take a name and we will take a photo proof of delivery to confirm we have delivered the item. Where this is refused we unfortunately will not be able to leave the delivery and it will need to either be cancelled or re-booked.

Are you still offering Installation Services?

No unless we have made special arrangements with you and you adhere to our "social distancing" approach of you remaining a minimum 2 metres from the delivery or installation team. We would ask that you remain in another adjacent room whilst we install and a minimum 2 metres distance is expected. 

Prior to install and once the install is complete we will use sanitizer wipes or cleanign spray to clean any areas we have been in contact with and the team will be wearing disposable gloves which will be sanitized or disposed of after each delivery so as not to contaminate

We will take a photo to proove the installation has been completed.

By following all Government advice we can make sure we can continue to serve our customers and protect our people.

Therefore, if you or anyone in your household are self-isolating we won't be able to enter your house to carry out any installation services and will have to leave it on your doorstep.

Of course if this is the case, but you would rather we install the item, you can rebook the delivery for a later date.

Will you bring the product into my home?

No not at the moment,  we would normally but we are taking a sensible approach to the evolving situation with Coronavirus by following all Government advice to make sure we can continue to serve our customers and protect our team.

Due to the current situation around Coronavirus we are adapting the service we normally provide. Therefore, if you or anyone in your household have come back from abroad in the last 14 days or self-isolating we won't be able to enter your house to carry out any installation services and will have to leave it on your doorstep.

Of course if this is the case, but you would rather we install the item, you can rebook the delivery for a later date

What precautions are your delivery drivers taking to ensure I don't get Coronavirus?

Our drivers have been issued with disinfectant to keep their vans clean and virus free and also to disinfect the area they will be working in and ask you to do the same prior to our visit. Drivers will also be wearing disposable gloves and have FFP3 masks. If a driver asks to wash their hands in your home we would appreciate if you could help them out but we do also carry our own buckets with us and water supply with soap.

We just ask that you practice social distancing and remove your self into another room or outside whilst we are there.

Can your driver refuse to come into my house and install my product?

Keeping our team and customers healthy and safe is our top priority so there may be an occasion where a driver does not feel comfortable entering your home. If this does occur you can agree to a doorstep delivery or re-book the delivery through our customer service team.

What happens if I book a delivery and start to feel unwell or I'm told to self-isolate?

You should rebook your delivery by contacting us on 01263 889116 and talk to one of our team in the warehouse . You might decide to re-arrange your delivery or we can deliver to your doorstep, but we won't be able to offer the full range of services, including installation. See below if you are self-isolating.

I'm not self-isolating but I'm feeling a bit unwell - can I still order from you?

We are sorry to hear that you are feeling unwell. We can still deliver but we will need to take a number of precautions as if you are self-isolating, please see below. However you might want to think about arranging your delivery for a few weeks' time when you are feeling better.

I'm self-isolating - will you still deliver?

We are sorry to hear you have had to self-isolate. We can still deliver but we will need to take a number of precautions.

We won't be able to enter your home so unfortunately we won't be able to undertake any installation work. We will have to perform a doorstep delivery. You will not have to sign for delivery, instead we will take pictures of your delivery on the doorstep, helping to reduce any unnecessary contact. You might want to think about arranging your delivery for a few weeks' time when you are out of self-isolation (we recommend 2 weeks) when we can give you our excellent customer service. If you can keep us updated then we would certainly appreciate your call on Tel 01263 889116

If my product was delivered but it's got a fault, will you come and uninstall it/collect it or service it?

We're sorry that you have a fault with your product. We're taking a sensible approach to the evolving situation with Coronavirus by following all Government advice to make sure we can continue to serve our customers and protect our people. If the product has just been delivered or you've had it a while and it has developed a fault we will follow our normal procedures unless you are self-isolating. Of course during these difficult times if you are self-isolating we won't be able to enter your house to uninstall or collect your product.

I want to exchange my product - will the coronavirus affect this?

It's business as usual for the team here at J B Postle, unless you are self-isolating, in which case, as long as the item is unused, we can collect when the circumstances are right for both you and our team and this can be arranged by ringing us on Tel 01263 889116 or you can bring the item back to our warehouse in Aylsham at a convenient pre- arranged day and time. 

Can I cancel my product now it's already in my home?

It's business as usual unless you are self-isolating, in which case we won't collect from you but our standard returns policy still applies. Please contact us on Tel 01263 889116 when you are out of self-isolation and we will sort it all out for you.

Installation, disposal of goods and other services we can offer you at J B Postle 

*Total cart price includes VAT and any applicable discount

 LAUNDRY
  Collection Installation
Freestanding Washing Machine £15 £25
Freestanding Tumble Dryer £15 £15
Integrated Washing Machine £15 £80
Integrated Tumble Dryer £15 £80
Spin Dryer £15 £15

  

 DISHWASHER
  Collection Installation
Freestanding Dishwasher £15 £25
Semi or fully integrated Dishwasher £15 £80

 

 REFRIGERATION
  Collection Installation Door Reversal
Freestanding Refrigeration £20 £15

1 door  = £30

2 door =

£40

Built-in Refrigeration £20 £80 £30
American style Refrigeration
(non plumbed)
£60 £45 x
American style Refrigeration (Ice/water - plumbed to existing water outlet within 1 metre) £60 £70 x

 

 COOKING
  Collection Installation
Freestanding Electric Cooker £15 £60
Freestanding Gas Cooker £15 £110
Freestanding Dual Fuel Cooker £15 £155
Integrated Electric Oven Single  £15 £45
Integrated Electric Oven Double £15 £80
Integrated Gas Oven Single or Double £15 £135
Cooker Hood price from site visit required £15 £125
Hob Electric £15 £80
Hob Gas  £15 £110

Terms and Conditions Apply.