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J.B.Postle & Son Ltd address:-32 Market Place, Aylsham, Norwich, NR11 6EN PricesAll prices include VAT. No contract is created until we process your order and in the event that a price is incorrect due to a typing error or incorrect information supplied to us by a manufacturer we will not go ahead and process your order. We will inform you of the correct price of the goods and you will then have the opportunity to confirm with us that you wish us to proceed with the order. No order will be processed without authority from you if the price is incorrect. OrderingAfter you have selected the product or products you wish to purchase you can select whether you wish to have your items delivered or whether you wish to collect them. If you wish to have them delivered choose the BUY IT NOW button and if you wish to collect them choose the CLICK & COLLECT button. For the BUY IT NOW option you will find that there is an individual charge for delivery per item and that this will appear in the basket when you choose the item you wish to purchase. This charge is applicable if your order is under £150.00 or you live outside the allotted Norfolk NR postcodes. You can check your postcode on the button below the basket total when you 'Click here for FREE Norfolk delivery'. If you wish to collect your item from one of our stores yourself then by using the 'Click and Collect' button you will cancel any delivery charges. You will then be contacted by us to arrange a convenient time for you to collect. If we have to order the item in for you then we will let you know the expected delivery day to us from the manufacturer as soon as we can and a deposit may be required. We will not process your order until we have confirmed with you that this is satisfactory to you. No payment will be taken until this confirmation has been made. DeliveryYou may benefit from a fast delivery service if you live in a NR postcode(Please check at the 'basket' if this applies to you).If we have stock of your products then our delivery service is likely to be within 5 working days and we are able to deliver on a Saturday and daily to AM or PM delivery slots. We also offer an optional installation service if applicable. If we have to order the product then we will anticipate to let you know as soon as possible when your delivery is likely to take place. If you do live out of the NR postcode area then we will use a carrier or manufacturer to deliver to you and unfortunately at this time we do have to charge for this service. We do however offer you the same service as we offer our local customers and we aim to be available to you for the lifetime of your product. You can contact us anytime by email or Tel 01263 734848 and we will be pleased to help you. We deliver to the British Mainland (Not including Northern Ireland, Channel Isles or Isle of Man) and this is subject to delivery service confirmation from our carriers and/or our manufacturers. We will alert you immediately if we are unable to cover your area and no payment will be taken. If the item is out of stock at our suppliers then we will keep you updated with any progess via either email or telephone If you would prefer to have a Saturday delivery for these items we can arrange this, where possible, for you at an extra cost. Email sales@jbpostle.com for a quotation. Please Note: As we do use third party delivery services to reach outside our store areas and they are unable to accommodate some heavy items such as Large Widescreen and Plasma TVs. These are only available for purchase in store and delivery in the immediate local area. All deliveries must be signed for. The delivery charge stated covers a one man, ground floor delivery to your doorstep, in some cases we can offer a comprehensive two man service, but this service could incur extra charges. If you wish to discuss delivery, please contact us on 01263 734848. Should the driver offer to assist into the property with your goods we cannot be held responsible for any damage incurred to either your goods or the property. It is your responsibility to ensure that you have signed for the correct number of goods delivered. Failed deliveries will incur an additional delivery charge if you are not present on the agreed delivery date – this charge may vary as we subsidise our delivery charges PaymentPayment will be taken at the time the order is placed unless otherwise agreed by J B Postle for all delivered items. Payment will be taken for Click and Collect in store at time of collection unless the item is a special order and in this instance the purchaser will be notified and a deposit payment will be agreed on receipt of order. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards or cleared fund cheques and bankers draft. Credit card orders are notified as soon as possible if they are successful or not and the option to pay in other means will be communicated by telephone to you. Can I pay by credit card and have the goods delivered to an address other than the invoice address? No, unfortunately due to security reasons we can only deliver goods to the credit card billing address, if you wish to have goods delivered elsewhere you would have to pay by cheque, bank transfer or some other means of cleared funds first. If you require help at any time email us sales@jbpostle.com or call 01263 734848. We will aim to reply to all your email enquiries within 24 hours of receipt, during working hours (9am - 5.30pm Monday - Saturday) and within 24 hours of the start of the next working day outside these times. All credit card numbers are encrypted in the software when the order is placed, we use Verisign SSL encryption. "http://www.verisign.co.uk/ssl/ssl-information-center/ InstallationIn the Norfolk area subject to your postcode we deliver, disconnect old and install most items ourselves. Choose the installation type within the "shopping basket" area of your order. Unlike some companies some items are even installed FREE of charge by ourselves. This just depends on the type of product chosen. Installation includes unpacking the product, setting it up and demonstrating. It also includes removing and recycling any packaging. If required, for a small cost, we can also remove your old product for disposal. Accessories, leads etc can also be purchased separately and some will be held on our delivery van at time of delivery. We are currently unable to offer our own installation service to other areas. However, some of the manufacturers will install and dispose of old items when they deliver so please enquire on Tel 01263 734848 for a quotation. This is again subject to postcode. Flats & multi dwelling buildings - From the 1st January 2008 all gas cooking appliances for use in flats and other multi dwelling buildings can not be installed unless they are fitted with a flame failure device. It may not be clear from an address that you are in this type of property. If you are living in a flats or multi dwelling building you must ensure the appliance you order is fitted with this device. All Electric cooker require a minimum 30amp cooker socket. Wet appliances (washing machines dishwashers) require a standard cold water feed, drain outlet and 13amp plug socket within 1m of the appliance. American Fridge Freezers with Ice and Water dispensers require a standard cold water feed and 13amp plug socket within 1m of the appliance. GuaranteeAll products are supplied guaranteed for a minimum period of one year following the date of delivery unless otherwise stated or an extended promotional guarantee is offered via a claim form by the manufacturer. Extended GuaranteeWe also offer Domestic & General Extended Warranty protection on all major household appliances and prices are shown on the product pages. Extended Guarantee is available for the following products: Televisions, Plasma, LCD, Cameras, Stereo Systems, DVDs, Videos, and many, many more... The key benefits for products protected during the manufacturer’s guarantee:
Once you have a policy with Domestic & General if you need help, simply call their Helpline at any time of the day or night. They will put you in touch with a reliable repairer in your area. In most cases Domestic & General will settle the costs directly with them so you won't even see a bill. Domestic & Generals' nationwide network of quality-approved repairers are all monitored for quality by a dedicated department. Over 50,000 customer questionnaires are sent out to our customers every year, making sure Domestic & General maintain the very highest standards for your repair. Plans taken up during the manufacturer's guarantee period offer new for old protection. If the item cannot be repaired then a replacement is issued by Domestic and General. Sales & Service Working HoursOur normal office hours are 9am - 5.30pm Monday - Friday, 9am -5pm Saturday. Recycling of electrical and electronic equipmentFrom 1 July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations will allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge. Electrical and Electronic Equipment waste is, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now approaching full capacity. Much of this waste can be recycled, to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting the environment for future generations. As retailers of electrical and electronic products, we fully support this regulation, and in anticipation we have joined together with some of the UK’s leading electrical retailers to create and fund a new body - the Distributor Take-Back (DTS) scheme -www.valpack.co.uk which will help develop a new UK recycling network for waste electrical products. Over the next three years, the scheme will make available more than £10 million to establish and upgrade recycling facilities across the UK, so that customers can conveniently recycle old electrical appliances. To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator Returns PolicyReturns and Refunds Your Right to Cancel We want you to be delighted with your order. If you wish to cancel your order you may do so at any time in writing by post or email from the day you placed the order, up to 7 working days starting the day after you received the goods without reason. A refund of all monies including postage and packing charges, will be made within 30 days of cancellation. Where the goods are not faulty or wrongly delivered by us the goods must be returned at your cost. If you are not able to return the goods can arrange to collect the goods and deduct the direct cost from the refund. If you wish to return a 'Special Order item' you will incur a 20% restocking charge to cover the return of the product to the Manufacturer in addition to collection charges (as detailed above) to cover transport costs. 'Special Order Items' will be clearly stated on your order. You can return the goods to: Please contact us: On receipt of your goods from us J B Postle & Son Ltd, please inspect and inform us immediately of any damages or missing items within 7 working days. This does not affect your statutory rights as a consumer. Tel: 01263 734848 ComplaintsAny complaints regarding the goods or services supplied should be made to the above address. All complaints will be responded to within 24hrs (during the working week). Faulty GoodsClaims regarding faulty goods will be subject to the terms and conditions of the manufacturers warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly please first check the manufacturer’s instruction book and follow the fault finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call. When installing a gas appliance a qualified CORGI engineer is required, who will have the proper certification. If your goods develop a fault within 28 days of receipt please contact us to arrange return and inspection. Generally we will exchange or refund the item provided it is 'as new' and has no faults caused by accident, misuse or neglect. You must notify us of any damages or missing items within 7 working days. This does not affect your statutory rights as a consumer. If your goods develop a fault after 28 days and within its 12 months guarantee we will arrange to repair and return or replace the product to you free of charge. This does not affect your statutory rights. ProductsProduct images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, videos and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc.and it is advised that the instruction book is read before any item is turned on and used. Privacy PolicyJ B Postle & Son Ltd. has created this privacy statement in order to demonstrate our strong commitment to privacy. This statement discloses how we collect and disseminate information at www.jbpostle.com 'Cookies' are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your shopping experience on our website easier. The cookies expire when you close the browser window and are not stored either on our server or your personal computer. This site contains links to other sites. J B Postle & Son Ltd. are not responsible for the privacy practices or the content of such web sites. Our site has various order forms for customers and visitors to request information, products and services. We collect contact information (like e-mail addresses) and some financial information. We use contact information to send orders and information about orders to our customers, as well as communicate special offers from us or our suppliers. Users can opt not to receive such information by sending us an e-mail at sales@jbpostle.com Our site has security measures in place to prevent the loss, misuse and alteration of customer information. These include securing forms with SSL and digital certificates, physical security, network firewalls and regular databackups. If you have any questions about this privacy statement or the practices of this site, contact by email sales@jbpostle.com or in writing to Customer ServicesJ B Postle & Son Ltd, 32 Market Place, Aylsham, Norwich NR11 6EN Other/DisclaimerWhilst we try our utmost to ensure the accuracy of our site we cannot be held responsible for typographical errors, colour accuracy, image discrepancies or product dimensions. The product that is delivered may vary slightly from the image supplied by the manufacturers and may not include any of the pictured accessories. We have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged we will immediately issue a credit to your account equal to the value of the original payment taken. Descriptions relating to products are a brief guide. We therefore recommend all product features and technical information is confirmed with manufacturer before purchase. Manufacturers contact details are available on the service section of the home page. Prices and availability are subject to change without notice. All dates and times given for delivery are given in good faith, we endeavour to meet all agreed schedules however, we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries. These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer. Copyright InformationAll content within this web site may not be copied or reproduced without the express written permission of J B Postle & Son Ltd Please contact us: sales@jbpostle.com |
